Carter Sullivan | Comms Trusted Installation Partner

Comms Express trusted installation partner - Carter Sullivan logo

UPS System Design, Installation and Maintenance

Comms Express are proud to introduce our Installation Team, courtesy of Carter Sullivan. Working on behalf of us, Carter Sullivan specialise in the design, installation and service and maintenance of complex UPS systems. We are pleased to be able to bring their dedication to providing industry-leading service and expertly engineered power protection to our customers.

Large selection of associated power products

Working with the vast website catalogue of UPS, PDU and cabling products available at Comms Express, as part of your project we are able to offer many other products not shown on the website, such as bypass switches and fire suppression, installed by our trusted partner Carter Sullivan. The Installation Team will provide expert, unbiased recommendations about the best product for you and your business, ensuring that your products and services integrate seamlessly into your UPS solution.

Critical Power Systems UPS Installation Experts

To thrive in our connected, data-driven world, you need a partner with the experience and expertise to help you realise the value of data, everywhere.

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Bespoke UPS

Our experienced sales team will work closely with you to understand your requirements. A detailed site survey will then be carried out to produce a quotation and a project plan.

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Professionally managed,
expertly delivered

Installations are overseen by our project managers who ensure a smooth process. This includes detailed method statements, risk assessments and our own delivery team.

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Complete after
sales support

We provide 24×7 support and annual maintenance, carried out by our own in-house team of engineers. All installations are covered by a full manufacturer’s warranty.

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Partnering with Comms Express to continue bringing leading design, installation and maintenance services for UPS and critical power systems across the United Kingdom, Ireland and Europe.

In the past year Carter Sullivan have provided

icon: installations 600 Installations
icon: energy installed 6300 kW
image: service 750 UPS

image: UKAS ISO 9001 Quality Management accreditation
image: UKAS ISO 14001 Environmental Management accreditation
image: UKAS ISO 45001 Health & Safety Management accreditation

The Installation Process

Whilst with most UPS installations the principle remains the same, every site is somewhat different. With this in mind, Carter Sullivan have developed a reliable process over the years to ensure that your installation is completed safely, on time and while providing the peace of mind you need.

image: UPS in server racks

01. Free Site Survey

Build a foundation for reliable connectivity. Maximise performance across your network and devices. Deploy and manage with simplicity and ease.

02. Handover Package

On receipt of an order to Comms Express, Carter Sullivan’s Installation Manager will create a full handover package for their in-house electrical engineering team. Part of this process may involve a second site visit to run through the works and confirm final details.

image: person installing a UPS
images: person checking details against info on a tablet

03. Risk and Method Statements

Carter Suillivan will provide a project plan, along with risk and method statements, prior to any site work beginning.

04. Installation Plan

On the day of the installation, one of Carter Sullivan’s engineers will run through the installation plan with you. Once site inductions have been performed Their engineers will install the UPS system, carefully adhering to both manufacturer and BS7671 guidance.

images: installation testing
image: person switching on circuit breakers

05. Completion

Upon completion of the works the Carter Sullivan engineers will provide a full handover. This handover includes user familiarisation, issuing of electrical certificates and commissioning documentation.

On receipt of the site documentation Carter Sullivan’s Installation Manager will check the reports and watch any handover videos created themselves to ensure the work meets the required standards. Carter Sullivan also revisit a large number of the sites following installation to ensure quality standards are are continued being met. This being the best time for customers to ask the questions they forgot to ask on initial installation, or any follow-up questions that may have arrisen.

Guidance-Providing Handover Videos

Where permitted, Carter engineers may create a video explaining what works have been done as well as identifying areas of interest, such as the bypass switch, isolation devices, etc. These videos are designed to provide both the user and the Carter Sullivan team an easily accesible understanding of the work that has been performed.

UPS Service & Maintenance

Total Power Protection with UPS Maintenance Packages

Working with Comms Express, Carter Sullivan also offer comprehensive uninterruptible power supply (UPS) maintenance packages to ensure that you can enjoy total peace of mind that your critical systems are protected. Following the manufacturer’s approved maintenance schedule is the only way to ensure your emergency power system will work during an emergency. It can help you avoid costly downtime and improve battery life, saving money and improving protection. We’re the UK’s leading provider of UPS systems and offer a comprehensive maintenance programme that’s built around your business. We have qualified service teams available 24/7 to provide expert advice and technical support to keep your business running smoothly.

24/7 UPS Protection

Total Power Protection 365 days a year

Engineers based throughout the UK available 24/7

Eaton & Riello Partner

FREE site-audits and condition reports

Tailored UPS Maintenance Plan bespoke to your business

Why UPS Service & Maintenance Matters

Regular and rigorous manufacturer-recommended maintenance is vital to ensure optimum operation of your UPS. Our trained technicians will check every part of your UPS and its software, to ensure this power source is ready to work in an emergency.

246 UK Installs in 2020

Carter Sullivan directly employs a team of manufacturer trained engineers that are equipped with industry know-how and an unrelenting focus on your business needs.

UPS Maintenance That’s Built For Your Business

Carter Sullivan directly employs a team of manufacturer trained engineers that are equipped with industry know-how and an unrelenting focus on your business needs. It’s the ultimate UPS maintenance service.

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24hr, 365 day access to
technical support

We’re available around the clock to protect your critical power systems.

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maintenance visits

We’ll protect your critical power systems through effective preventative maintenance.

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Guaranteed response
to fault calls

We guarantee to respond to a call or crisis in under 12 hours.

About Carter Sullivan

Over the last 17 years, Carter Sullivan have established a reputation as the leading authority in UPS systems and are proud to stand out from our competitors. They take a fresh approach to critical power solutions, focusing on a personalised service.

Founded in 2005, Carter Sullivan have grown from a company of two to one of the largest in-house teams in the industry. From their dedicated facility in Bedfordshire, they directly employ a team of experts equipped with industry know-how and an unrelenting focus on your business needs.

icon: arrow pointing to phoneRequest a Call Back

icon: note paperRequest a FREE On-Site Survey

icon: Calendar page checkedBook a Maintenance Engineer