Coronavirus Covid19 Update

Coronavirus
COVID-19 Updates

The latest information from Comms Express

Coronavirus
COVID-19 Updates

The latest information from Comms Express

Coronavirus
COVID-19 Updates

The latest information from Comms Express

Coronavirus
COVID-19 Updates

The latest information from Comms Express

Coronavirus
COVID-19 Updates

The latest information from Comms Express

Contact Comms Express on 0800 488 0000

Business Continuity Statement

We know your business depends on our ability to provide reliable, uninterrupted service

So in light of the recent developments around Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure service continuity.

We have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely with no interruption to normal service levels. This will ensure we’re able to provide you with seamless service should any of our colleagues need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close any offices and/or switch to a remote working model.

Some of our staff are already working from home with more to follow. In the event of our entire office workforce needing to work remotely we can provide ‘business as usual’.

In the event of this happening we would operate as follows: –

1. All remote working staff would have full remote access to all necessary systems.
2. Desk phones would revert to soft phones, allowing continuous phone access to our teams.
3. All tools/systems for managing enquiries, quotes, order processing, etc. would be remotely accessed by our teams via laptops.
4. Zoom, Skype and Microsoft Teams would be used internally to work with our customers and vendors for productive collaboration and content sharing.

Our business continuity plan also covers our warehouse facilities to ensure the protection of our workforce and continuity of inbound and outbound deliveries.

Specific measures in place in our warehouses include the following: –

1. Separation of all facilities for all warehouse staff
2. Separation of all warehouse staff from all other staff
3. Use of disposable gloves, anti-bacterial and disinfectant cleaning products, alcohol hand gel and forehead thermometers
4. Isolation of delivery/collection drivers, who must not enter any of our buildings
5. Removal of our “collect from Comms Express” delivery option
6. Instant access to trained logistics personnel to provide backup, if required
7. Ongoing daily communications with third parties, such as couriers, allowing back-up plans to be implemented swiftly
As always, we remain committed to supporting your business with the highest levels of service and will continue to monitor the situation and provide you with updates appropriately and promptly.
Justin Ellis
Managing Director
Delivery info

Delivery Instructions as of 06/04/2020

In light of the recent COVID-19 Outbreak

For recipients that are willing to accept deliveries but do not wish to sign on the scanners a new delivery
choice is now available called ‘Accepted at Delivery Point.’

This option is available for all delivery options (YYY, NYN, and YYY/SAFE) and will only be selectable if
the Driver is within the ETA window or if they’re behind plan.

The following are the driver instructions for delivery:

Scan and place the parcel(s) on the floor by the door and knock or ring the bell. Step away to a safe
distance.

When the recipient answers, proceed as normal and obtain a signature unless the recipient advises
that they do not wish to sign on the scanner. If so select the new delivery option ‘Accepted at Delivery Point’ from the delivery menu.

NB: If the recipient is happy to sign for the consignment, please get a signature and proceed as normal

Ask for the recipient’s name and enter into the ‘name’ field on the scanner.

Take a photograph of the property following the DHL guidelines.

Tap ‘Done

DHL’s COVID-19 Service Updates

As of 06/04/2020

FedEx Service News for Customers

FedEx Official COVID-19 Statement

As the COVID-19 outbreak evolves, for the safety and wellbeing of our customers and our couriers, we will no longer ask a recipient to physically sign for most deliveries. There are some limited circumstances in which a signature or some interaction between courier and recipient may still be required, including:

Shipments requiring an adult signature, and Cash on delivery shipments.

These temporary changes will remain in effect until further notice.

FedEx Official COVID-19 Statement (6th April 2020)

Contact Comms Express on 0800 488 0000
“I ordered online on Sunday, the order was confirmed on Monday, and the delivery occurred on Tuesday. This was excellent service so far and absolutely nothing to complain about”

– Cedric Mallia,

Why Comms Express?

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In 2002, we started with a very simple ethos:
  • Provide our customers with a hassle-free service
  • Keep our product quality and value for money high
  • Have a friendly, human approach to work
This remains the same today. It’s in our company’s DNA.

We’re proud of the relationships we’ve built up with renown industry names. This means you can be sure that all our products are backed up by full manaufacturer support and guarantee.

Contact our team about your options on 0800 488 0000

Or, alternatively, request a callback and submit your details to our team.

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