Coronavirus Covid19 Update

COVID-19 Updates

The latest information from Comms Express

COVID-19 Updates

The latest information from Comms Express

COVID-19 Updates

The latest information from Comms Express

COVID-19 Updates

The latest information from Comms Express

COVID-19 Updates

The latest information from Comms Express

Contact Comms Express on 0800 488 0000

Business Continuity Statement

We know your business depends on our ability to provide reliable, uninterrupted service

So in light of the recent developments around Coronavirus disease (COVID-19), we would like to share with you the measures we are taking to ensure service continuity.

We have made investments in our technology infrastructure and business continuity planning to ensure we can operate all our systems and processes remotely with no interruption to normal service levels. This will ensure we’re able to provide you with seamless service should any of our colleagues need to work remotely (e.g., due to self-isolation, school closures, etc.) or should we decide to close any offices and/or switch to a remote working model.

Some of our staff are already working from home with more to follow. In the event of our entire office workforce needing to work remotely we can provide ‘business as usual’.

In the event of this happening we would operate as follows: –

1. All remote working staff would have full remote access to all necessary systems.
2. Desk phones would revert to soft phones, allowing continuous phone access to our teams.
3. All tools/systems for managing enquiries, quotes, order processing, etc. would be remotely accessed by our teams via laptops.
4. Zoom, Skype and Microsoft Teams would be used internally to work with our customers and vendors for productive collaboration and content sharing.

Our business continuity plan also covers our warehouse facilities to ensure the protection of our workforce and the continuity of inbound and outbound deliveries.

Specific measures in place in our warehouses include the following: –

1. Separation of all facilities for all warehouse staff
2. Separation of all warehouse staff from all other staff
3. Use of disposable gloves, anti-bacterial and disinfectant cleaning products, alcohol hand gel and forehead thermometers
4. Isolation of delivery/collection drivers, who must not enter any of our buildings
5. Removal of our “collect from Comms Express” delivery option
6. Instant access to trained logistics personnel to provide backup, if required
7. Ongoing daily communications with third parties, such as couriers, allowing back-up plans to be implemented swiftly
As always, we remain committed to supporting your business with the highest levels of service and will continue to monitor the situation and provide you with updates appropriately and promptly.
Justin Ellis
Managing Director


Delivery info

Delivery Instructions as of 01/11/2020

In light of the recent COVID-19 Outbreak

For recipients that are willing to accept deliveries but do not wish to sign on the scanners a new delivery
choice is now available called ‘Accepted at Delivery Point.’

This option is available for all delivery options (YYY, NYN, and YYY/SAFE) and will only be selectable if
the Driver is within the ETA window or if they’re behind plan.

The following are the driver instructions for delivery:

Scan and place the parcel(s) on the floor by the door and knock or ring the bell. Step away to a safe

When the recipient answers, proceed as normal and obtain a signature unless the recipient advises
that they do not wish to sign on the scanner. If so select the new delivery option ‘Accepted at Delivery Point’ from the delivery menu.

NB: If the recipient is happy to sign for the consignment, please get a signature and proceed as normal

Ask for the recipient’s name and enter into the ‘name’ field on the scanner.

Take a photograph of the property following the DHL guidelines.

Tap ‘Done

DHL’s COVID-19 Service Updates

As of 01/11/2020

FedEx Service News for Customers

FedEx Official COVID-19 Statement

As the COVID-19 outbreak evolves, for the safety and wellbeing of our customers and our couriers, we will no longer ask a recipient to physically sign for most deliveries. There are some limited circumstances in which a signature or some interaction between courier and recipient may still be required, including:

Shipments requiring an adult signature, and Cash on delivery shipments.

These temporary changes will remain in effect until further notice.

FedEx Official COVID-19 Statement

Update on the ongoing situation regarding the coronavirus and sending parcels within the UK and overseas.

Parcelforce Worldwide Update – Coronavirus (COVID-19)

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and the communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.

Changes to our delivery procedure in relation to signing for and receiving items in the UK

In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.

Suspension of UK service guarantee

Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

As a result, we will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.

The actions we are taking, are twofold:

• Same day ad hoc collections will be suspended, however you can still book an ad hoc collection for the next working day. We ask that parcels are immediately ready for collection so that we can collect as efficiently as possible

• Timed services will be reviewed and where possible maintained but we will continue to keep you informed of restrictions. We expect that changes may be staged as the situation evolves, keeping our next working day morning services in place for now

Our contingency plans

In the event we need to close one of our sites, this decision would be made in line with Public Health England guidance. Parcelforce Worldwide has many years’ experience of contingency planning for a number of different scenarios. We will follow the Government’s advice and work closely with the relevant authorities. We have extensive experience in being able to quickly deploy business contingency plans so we continue to provide customers with access to our services.

International services update

Due to the evolving exceptional circumstances, we are closely monitoring the situation at an individual country level. Because of this, we are also suspending our international delivery guarantees as we may experience some delivery delays. Please note that some of our international partners are also suspending requirements for signature on delivery, and therefore we are unable to guarantee to you that signature on delivery will be obtained outside of the UK. Some countries may also have a suspension of service, or a suspension of service guarantee in place.

We are still processing your international parcels until we are informed otherwise by our overseas partners. In the vast majority of cases our services are continuing as normal. For the latest service updates across the UK and overseas please visit

Kind regards,

Karen Whittingham

Business Strategy and Commercial Director

Contact Comms Express on 0800 488 0000
“I ordered online on Sunday, the order was confirmed on Monday, and the delivery occurred on Tuesday. This was excellent service so far and absolutely nothing to complain about”

– Cedric Mallia,

Why Comms Express?

In 2002, we started with a very simple ethos:
  • Provide our customers with a hassle-free service
  • Keep our product quality and value for money high
  • Have a friendly, human approach to work
This remains the same today. It’s in our company’s DNA.

We’re proud of the relationships we’ve built up with renown industry names. This means you can be sure that all our products are backed up by full manaufacturer support and guarantee.

Contact our team about your options on 0800 488 0000

Or, alternatively, request a callback and submit your details to our team.

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